Let an AI voice agent handle routine calls and pass the rest to your team
Answering the same questions and arranging appointments can take up much of the working day, and calls that ring out after hours rarely call back. We build AI voice agents that answer, ask what the caller needs, book or update appointments and pass the call to a person when it needs judgment. Every call ends up in your CRM as a summary, not a voicemail.
The situations where teams usually call us.
Your team misses calls after hours or during busy periods, and those callers try a competitor instead.
Support staff spend much of the day answering the same ten questions.
Sales reps call back leads without knowing what the caller actually needs.
Booking still depends on someone checking a calendar and confirming by hand.
Calls need to follow your rules for bookings, refunds, priorities and escalations.
The agent follows your call script, but it understands free speech instead of asking callers to press 1.
From the projects we’ve built in this area.
3–5
In most businesses a handful of call types (booking, rescheduling, opening hours, order status) make up most of the volume. A pilot that handles those well is worth more than one that tries to answer everything.
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Callers forgive a slightly synthetic voice. They don’t forgive long pauses. We design the agent so it answers within about a second and says "let me check" before slower lookups.
The agent should know when to stop. Angry callers, complaints, payments and anything outside its rules go to a person, together with what the caller has already said, so nobody has to repeat themselves.
Once every call is written down, you can see why people call, which questions your website doesn’t answer and where bookings are lost. A month of transcripts is often enough to fix the FAQ, the forms and the opening-hours page.
Each option has a place. This is how they compare for routine inbound calls.
| Phone menu (IVR) | Outsourced call centre | AI voice agent | |
|---|---|---|---|
| Available 24/7 | Yes | Partly | Yes |
| Understands free speech | No | Yes | Yes |
| Books and updates records itself | No | Partly | Yes |
| Handles unusual or emotional calls | No | Yes | Partly |
| Cost per extra call | Very low | High | Low |
| Time to change the script | Days | Weeks | Hours |
A typical timeline. We confirm yours after the project workshop.
Week 1
Listen to real callsWe go through recordings or call notes and pick the 3–5 call types worth automating first.
Weeks 2–3
Build the first agentScripts, rules, the voice and the connections to your calendar and CRM. You test it by phone every week.
Week 4
Pilot on real callsAfter hours or for one call type only, with every call reviewed.
Then
Widen and tuneMore call types, outbound reminders and adjustments based on the transcripts.
Systems we’ve built that are close to this one.
An AI assistant that answers questions about building permits and contractors using current database records.
Read the case study
Novuma provides preventive health checkups for thousands of customers and manages their patient records.
Read the case studyYes. Smaller teams often benefit most, because there is nobody to answer the phone during appointments or after hours. A pilot can cover only the calls that take up the most time.
Current voices handle back-and-forth conversation and interruptions well. How natural it sounds depends on the voice, the language and the speed of your systems, so we test it with your real callers before rolling it out.
Yes. Slovak and English work well today, as do most European languages. We test the specific vocabulary of your business (product names, street names, medical terms) during the pilot.
Yes. We connect the agent to your CRM, helpdesk, calendars and internal tools through their APIs. If a tool has no API, we look for another way, such as a shared database or email.
It tells the caller it will pass them to a colleague and transfers the call, or takes a message if nobody is available. The person gets a summary of what was said, so the caller doesn’t have to start again.
We agree what is recorded, how long it is kept and where it is stored. Callers are told they are speaking with an AI assistant. For sensitive data we can keep transcripts in your own systems and use providers with EU data hosting.
Running costs are mostly per minute of conversation (speech recognition, the language model and the voice) plus telephony. For routine calls this is usually a fraction of the cost of a person’s time. We estimate it from your call volumes before the build.
A focused first version can usually go live within a few weeks, depending on how many systems and call types are involved.
Send us a description of your typical calls, or a few recordings. We’ll tell you which ones an agent can handle and what a pilot would cost.
JurajCEO, QikBuild
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